Answers, before you ask.
The essentials about how Mavoo works. If your question isn't here, get in touch.
Where does Mavoo clean?
Mavoo currently services three suburbs: Sunbury, Diggers Rest and Gisborne. If you're nearby and not sure whether we reach you, get in touch and we'll let you know.
What services does Mavoo offer?
Three residential cleaning services: Recurring Home Care (weekly or fortnightly), a One-Off Home Reset, and a New Home Clean for newly built or newly completed homes.
Do you offer end-of-lease or bond cleaning?
No. Mavoo does not offer end-of-lease, bond or move-out cleaning. A New Home Clean is for newly built or newly completed homes, not for satisfying a rental inspection.
What days does Mavoo operate?
Mavoo provides home cleaning appointments Monday to Friday. We do not offer Saturday or Sunday appointments.
Why do two Home Specialists attend?
We believe excellent home care should not depend on one person carrying the entire physical workload. Working in pairs allows our Home Specialists to divide the home carefully, support one another and complete a final quality check. It also helps Mavoo provide a more reliable and sustainable service over time.
Will I always have the same Home Specialists?
We aim to provide familiar Home Specialists wherever possible, but we cannot guarantee the same individuals at every appointment. If another trained pair needs to attend, they will review your home plan beforehand so they understand the agreed service, relevant preferences and any areas that should be left alone.
Does the two-person team cost more?
No. You receive a single price for your service. The two-person team is part of how Mavoo delivers the work — it is not an additional charge added at the appointment.
Is the price I see a final quote?
The prices on the site are a starting guide. Your proposed price depends on your home, and we review your information and agree it with you before anything is booked. Once you accept, your price is held for your service.
Do I pay when I enquire?
No. There is no payment when you tell us about your home. Once we've proposed your scope, price and availability and you accept, we send a secure request for a 20% deposit calculated from your accepted price. Your appointment is confirmed once the deposit is paid, and the remaining 80% is due after your clean.
Is submitting the form a booking?
No. Submitting the form is a request for review, not a confirmed appointment. We'll review your home information and contact you to propose scope, pricing and availability. Your appointment is only confirmed once you've accepted and paid the 20% deposit.
Do I need to be home during the clean?
Not necessarily. We'll agree access arrangements with you when we confirm your appointment, so the service can go ahead in a way that suits you.
Do you clean homes with pets?
Yes. Just let us know about any pets in the enquiry — their type and where they'll be — so we can plan the service with them in mind.
How do I get started?
Tell us about your home using our enquiry form. It only takes a little while, and you only need to do it once.
Ready when you are.
Tell us about your home and we'll review it personally, then propose scope, price and availability. Appointments Monday to Friday.