Terms & Service Information.
Last updated: 20 July 2026
This page explains how Mavoo's service works and the terms that apply. Mavoo is a trading name of MAVOO PTY LTD (ABN 15 699 658 912).
Enquiries and bookings
Submitting the "Tell us about your home" form is a request for review, not a confirmed appointment. We review your home information and propose the scope, price and availability of your service. Your appointment is confirmed only after you have accepted the proposed service and the 20% deposit has been paid.
Service area and days
Mavoo currently provides residential home cleaning in Sunbury, Diggers Rest and Gisborne. Mavoo provides home cleaning appointments Monday to Friday. We do not offer Saturday or Sunday appointments.
Our services
Mavoo offers Recurring Home Care (weekly or fortnightly), a One-Off Home Reset, and a New Home Clean for newly built or newly completed homes. Mavoo does not offer end-of-lease, bond, or move-out cleaning.
Two Home Specialists
Every Mavoo service is planned for two trained Home Specialists working as a team. If a Home Specialist becomes unexpectedly unavailable, we will arrange a suitable replacement, reschedule the appointment, or speak with you before making a different arrangement — we will not simply send one person to do work planned for two.
Pricing
All prices shown on this website are a guide only. They are not automatic quotes. Your proposed price depends on your home and the service, and we agree it with you before your appointment is confirmed. Once you accept, your price is held for that service.
Deposit and payment
No payment is taken when you enquire. After we propose your service, price and availability and you accept, we send a secure request for a deposit of 20% of the accepted price. Your appointment is confirmed once the deposit is paid, and the remaining 80% is due after your clean.
Changes and cancellations
If you need to change or cancel a confirmed appointment, please give us at least 24 hours' notice. With 24 hours' or more notice, your deposit can be refunded or transferred to a new time. For cancellations with less than 24 hours' notice, or where our team cannot access the home at the agreed time, the deposit may be retained to cover the time set aside — we will always discuss this with you first.
Access and preparation
So we can complete your service safely and well, we'll agree access arrangements with you in advance. Please let us know about anything that affects access, and about pets, in your enquiry.
Contact
MAVOO PTY LTD · ABN 15 699 658 912 · hello@mavoo.com.au